Job Detail
This job is no longer available.
Position: Customer Service Representative Category: Clerical
City: Carrollton State : TX
Branch Name: Dallas/Richardson Dress Code: Business Casual
Branch Phone: (214) 217-6888 Job ID: 8561
Pay Information: $15.0000 - $15.0000 Order Type: TE
Description
Our client is a premier office support service provider based in the N. Dallas/Carrollton areas and is seeking to add a professional Customer Services Representative to their corporate office team. You will serve our clients’ needs by supporting operations and sales assistance via phone and email. Additionally, you will support the overall team in a number of different ways such as new client prospecting & selling assistance, coordination, routing and training.

From a day to day perspective, our client will be looking to you to handle:
- Order Placement
- Product and Service Education
- Accounting Related Inquires such as issuing credits; following up on outstanding invoices with clients
- Resolve Customer Disputes
- New Account & Equipment Setup

You will support the new account set up team with:
- Installation Coordination
- Product Information
- Report Building
- Entering New Client Data into our CRM Enterprise System
- Providing client information to sales team
- Client billing

Provide detailed issue support by:
- Logging all issues presented by clients
- Assuming “responsibility” for client’s issues and “own” issues until resolution
- Following-up with clients to confirm resolution to their satisfaction (administer surveys)
- Maintain Enterprise System Client Records
- Use best judgment to proactively alert management to any potential client problems

Our client is looking to add to their team ASAP so contact one of our recruiters to schedule an interview and discuss
About Us
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  This job is no longer available.