Job Detail
Position: JR Sales Agent - No Cold Calls! Category: Specific
City: Flower Mound State : TX
Branch Name: Dallas/Richardson Dress Code:
Branch Phone: (214) 217-6888 Job ID: 8486
Pay Information: $12.00 - $14.00 Order Type: TP
Description
Job Summary:
As a Customer Support Agent, your goal is to provide our customers a world-class experience through excellent product knowledge and skilled use of our business systems. If you believe this is the type of challenge that you need to build or progress your career, then Keystone Automotive Operations can provide you the world-class sales and service training to kick-start your career in the exciting world of aftermarket auto parts and accessories.
Essential Job Duties:
  • Respond to incoming calls, including parts lookup and order entry;
  • Use of selling techniques to drive additional sales;
  • Service call resolution or escalation, includes providing order and delivery status;
  • Provide assistance to customers in accordance with KAO call quality standards;
  • Perform all tasks to specified standards and metrics on a consistent basis
Basic Qualifications: Computer proficiency; Punctuality and attention to detail; The ability to relate to our customers and help them solve problems.
Education & Experience: High school degree or equivalent
Knowledge/Skills/Abilities: Must have good written and verbal communication skills along with the ability to work well with others; Must have good customer relation skills; A calm demeanor, but also the confidence to offer customers a better solution when available and the enthusiasm and energy to assist our customers in finding the products they need; A desire to grow professionally.
Essential Physical Demands/Work Environment: Must have the ability to multitask in a fast paced environment and be attentive to detail; Some travel required
Preferred Qualifications: Sales or customer service experience, especially in a call-center environment; 2+ years of college; Bilingual, English and Spanish
Decision Making Examples:
  • Find a solution for the customer, offering alternatives as appropriate
  • Escalating or transferring calls as appropriate
  • Requesting assistance as required
  • Identifying the best way to clarify what item the customer needs
What We Offer
  • Competitive Wage
  • 401k
  • Excellent Benefit Package
  • PTO
About Us
We are proud to be an equal opportunity employer.