Job Detail
This job is no longer available.
Position: Call Center CSR Category: Customer Service
City: Dallas State : TX
Branch Name: Dallas/Richardson Dress Code:
Branch Phone: (214) 217-6888 Job ID: 8292
Pay Information: $13.00 - $15.00 Order Type: TP
Description
Job Description: The Customer Solutions Professional will provide alternative solutions to help customers pay their balance in full or settle their account. These solutions include affordable payment plans and settlement options. Customer Solutions Professionals are cross-trained to help better understand the company's methodology in order to maximize recoveries for our clients. Other duties include, but are not limited to: Make calls on delinquent auto, credit card and student loan accounts Monitor assigned queues and follow up accordingly with customers, investors & attorneys Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately Analyze credit reports, loan histories, personal records & assets and make recommendations to managers Responsible for complying with federal, state & local regulations pertaining to collections and bankruptcy practices Analyst will be responsible for inputting results of conversations into RTR's servicing system Job Requirements: Team player with strong written and verbal communication skills Great attitude with the ability to be assertive and strong analytical skills for decision-making Enjoy speaking on the phone with people and performing computer research Ability to work in a fast-paced environment; effectively sharing ideas, skills and knowledge Detail-oriented with strong organizational skills Bilingual a plus, but not required Education: College Degree Required Experience: Experience as a proven top performer in the collections industry; auto, credit card, or student loan experience preferred Must be able to pass a criminal background check, drug screen and credit check to client-required standards
About Us
We are proud to be an equal opportunity employer.
  This job is no longer available.